Fosters steadfast commitment to business improvement initiatives, innovation and customer service throughout the organization. Works closely with various levels of senior management in the Faculty and in the clinical environment. Supervises the evaluation of projects, procedures and operational requirements, and makes recommendations in keeping with the Faculty’s strategic and operational goals.
The incumbent must thoroughly understand the business and clinical requirements, and must possess a high level of technical knowledge. Liaises between Information Management Services and the client to identify new technologies, systems and procedures that could be applied to the Faculty’s advantage (Such as: Research Product Owner : IT Partner for research community, Learning Management Product Owner : Specializes in learning technologies, etc. ) . Manages projects, leads the Faculty’s development initiatives, and leads the team by supervising solution implementation.
University degree in computer science, business administration, information technology or related field
At least five years of related experience in supporting business units and their information technology needs
Experience in project management, including in managing interdisciplinary teams and multi-year projects that involve cross-functional systems, in creating estimates (timeframes, budgets, resources, etc.), as well as in creating process workflow/information flow maps, performing risk analyses and proposing risk mitigation strategies
Experience in applying project management methodologies, systems, techniques, industry standards and best practices
Experience in providing customer service as a resource person, evaluating customer needs, communicating technical concepts in a non-technical manner, and translating client business requirements into technical specifications
Experience in analyzing and evaluating business processes, identifying needs, making recommendations, preparing functional requirement documents and project-managing implementation initiatives
Ability to interact with senior managers on strategic issues (vice-deans, CAO, department directors, associate dean, Manager of Business Services, Manager of Client Services, Senior Manager of IM Services, etc.)
Ability to work with minimal supervision, under pressure and to meet very firm deadlines
Ability to guide managers to accept business solutions that align with the strategic goals of the University, the Faculty and the client’s needs
Advanced interpersonal skills to effectively communicate with the Faculty’s business clients, external vendors and technical resources
Excellent analytical, organizational and priority-management skills
Bilingualism - French and English (spoken and written)
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.
Job Reports To
Director, Information Technology
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact firstname.lastname@example.org to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
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