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Senior Officer, Academic Development and Operations

Job ID:
J0819-0159
Job Type:
Regular Full Time
Open Positions:
1
Union Affiliation:
SSUO
Unit:
Office of Undergraduate studies
Job Reports To:
Supervisor of Academic Services

Salary (Grade: 08)

Hiring salary range
$55,264-$69,807

Position Purpose

Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty’s services.

Essential Qualifications

Knowledge of administration usually acquired through postsecondary studies and several years of experience in a similar role.
Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels
Knowledge of and experience interpreting, communicating and applying procedures, policies and methods
Experience researching and analyzing data as well as creating administrative and statistical reports
Experience in problem solving and decision-making
Experience providing client service
Experience implementing strategies and activity plans for students
Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment
Organizational and analytical skills, excellent judgment and attention to detail
Listening skills and strong work ethics
Bilingualism – French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Key Competencies

Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.

Note

All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.

Applications from employees belonging to the bargaining unit SSUO will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies. The University also accepts external applications; they will be selected in second place. Schedule with an average of 35hrs/week. Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University. Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration. Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).

The material contained herein is provided for informational purposes only. All open jobs offered by the University of Ottawa on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by the University of Ottawa, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. Information collected and used by the University of Ottawa is under the authority of the University of Ottawa Act, 1965 and is treated in accordance with the Freedom of Information and Protection of Privacy Act. I confirm that the information provided above is correct, and I understand it will be relied upon by the University of Ottawa. I agree and understand that any misrepresentation or provision of false information will result in the revocation of any job offer and if discovered after hiring, would be just cause for dismissal. If I am the successful candidate retained after an interview, I will authorize the University of Ottawa, after being asked for permission, to make inquiries to verify the above statements during their reference background check and direct any third parties to release information to the University as required. Information collected and used by the University of Ottawa is under the authority of the University of Ottawa Act, 1965 and is treated in accordance with the Freedom of Information and Protection of Privacy Act. By applying for this position, I acknowledge and accept that the University of Ottawa will collect, use, disclose and retain my personal information as may be reasonably required to administer the employment relationship, if established.