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Job ID:


Specialist, Academic Progress

Telfer School of Management - Office of Graduate Studies

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Job Type: Contract

Open Positions: 1

Posting Date: September 14, 2017

Closing Date: September 24, 2017

Union affiliation: SSUO

Job Reports To: Operations Supervisor

Job description

Salary (Grade: 09)

Hiring salary range

Position Purpose

Advises graduate students on academic progress, from admission to graduation, to ensure they have an outstanding, satisfying experience. Performs administrative tasks such as assessing admission and graduation files, approving course selection, managing theses, completing forms, verifying processes and overseeing students. Develops strategies and programs to increase enrolment and retention rates as well as to increase visibility of the University, its programs and its faculty services by promoting them at on- and off- campus events.

Essential Qualifications

University degree, preferably in management
Experience in education or academic advising
Knowledge of both undergraduate and graduate programs (regulations, degree requirements, prerequisites and course descriptions)
Substantial knowledge and experience concerning revising, interpreting, communicating and applying processes, policies and methods in individual cases of varying complexity
Experience providing client service
Experience developing job search strategies for students
Experience with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and the internet
Experience in mentoring or coaching (an asset)
Strong communication skills
Ability to solve problems, make decisions quickly and negotiate with students
Organizational and analytical skills, attention to detail and ability to work within tight deadlines
Listening skills, diplomacy and discretion
Good judgment, independence and keen sense of professional ethics
Flexible schedule allowing for occasional participation in evening or weekend events
Bilingualism — English and French (spoken and written)

Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.


All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.

Contract of approximately 12 months, with possibility of renewal. Eligibility to benefits and union affiliation will be determined upon hiring. All applications will be considered equally. Schedule with an average of 35hrs/week. Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University. Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration. Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).

Thank you for your interest in a position with University of Ottawa. This posting has now closed. To view our current available career opportunities, please visit our Career Opportunities page.